Privacy Policy
Your Privacy Rights and Our Data Practices
Last Updated: January 15, 2025
At Yelixo, we understand that your personal information matters to you. This privacy policy explains how we collect, use, and protect your data when you work with our mobile app support and development services. We're committed to being transparent about our practices and giving you control over your information.
What Information We Collect
When you reach out to us about your mobile app needs, we collect information that helps us provide better support. This includes basic contact details, information about your app or business requirements, and technical details necessary for troubleshooting and development work.
Contact Information
Your name, email address, phone number, and business details when you inquire about our services or request support.
Technical Data
App specifications, device information, error logs, and system details needed to diagnose and resolve technical issues.
Project Information
Details about your app development requirements, timeline preferences, and any specific features or functionality you need.
How We Use Your Information
We use your information solely to provide the mobile app services you've requested. This means analyzing your requirements, developing solutions, providing ongoing support, and communicating with you about your project status. We don't use your data for marketing unless you specifically ask us to keep you informed about relevant services.
- Providing technical support and troubleshooting for your mobile applications
- Developing and updating mobile app features based on your specifications
- Communicating with you about project progress and technical requirements
- Maintaining records of our work for quality assurance and future reference
- Processing payments and maintaining financial records as required by Egyptian law
- Sending occasional updates about relevant services, only with your permission
Your Privacy Rights
Under Egyptian data protection regulations and international privacy standards, you have several important rights regarding your personal information. We respect these rights and make it easy for you to exercise them.
What You Can Do
Access Your Data
Request a copy of all personal information we have about you, including project files and communication records.
Correct Information
Ask us to update or correct any inaccurate personal information in our records.
Delete Your Data
Request deletion of your personal information, subject to any legal requirements we have to retain certain records.
Limit Processing
Ask us to restrict how we use your information while maintaining necessary project records.
Important Note
Some information may need to be retained for legal compliance, especially financial records and project documentation required under Egyptian business regulations. We'll explain any limitations when you make a request.
How We Protect Your Information
We take data security seriously and implement multiple layers of protection for your information. Our technical and organizational measures are designed to prevent unauthorized access, data breaches, and misuse of your personal information.
Security Measures
Encryption
All data transmission and storage uses industry-standard encryption protocols
Access Control
Strict authentication and authorization for all team members accessing client data
Secure Storage
Protected servers with regular security updates and monitoring systems
Limited Access
Only authorized personnel working on your project have access to your information
We regularly review and update our security practices to address emerging threats and maintain the highest standards of data protection. Our team receives ongoing training on privacy and security best practices.
Data Sharing and Third Parties
We don't sell or rent your personal information to third parties. We only share your data when it's necessary to provide our services, comply with legal requirements, or when you've given us explicit permission to do so.
- Cloud hosting providers that help us deliver secure app development services
- Payment processors for handling invoices and transactions
- Legal authorities when required by Egyptian law or court orders
- Trusted partners working on your specific project, bound by confidentiality agreements
Any third parties we work with are carefully vetted and required to maintain the same level of data protection we provide. We ensure they can only use your information for the specific purposes we've authorized.
Data Retention
We keep your personal information only as long as necessary to provide our services and meet legal requirements. For active projects, we maintain relevant data throughout our working relationship. After project completion, we retain certain records according to Egyptian business law requirements.
Active Projects
During ongoing app development and support work, we maintain all necessary project and communication data.
Completed Projects
Project files and technical documentation retained for 3 years to provide future support if needed.
Financial Records
Invoicing and payment information kept for 7 years as required by Egyptian tax and business regulations.
International Data Transfers
Some of our technical infrastructure and cloud services may involve transferring your data outside of Egypt. When this happens, we ensure appropriate safeguards are in place to maintain the same level of protection your information receives within Egypt.
We use cloud providers that comply with international privacy standards and have implemented adequate protection measures. Any cross-border data transfers are conducted in accordance with Egyptian data protection requirements and international best practices.
Changes to This Policy
We may update this privacy policy periodically to reflect changes in our practices, legal requirements, or service offerings. When we make significant changes, we'll notify you by email if we have your contact information, or by posting a notice on our website.
We encourage you to review this policy periodically to stay informed about how we're protecting your information. The date at the top of this policy indicates when it was last updated.
Questions or Concerns?
We're committed to addressing any privacy concerns you may have. Whether you want to exercise your privacy rights, ask questions about our practices, or report a concern, we're here to help.
We aim to respond to all privacy inquiries within 72 hours during business days. For urgent matters, please call us directly.